Refund Policy

How to request a refund

Email support@findyourtable.app from the address on the account, and tell us which event the purchase was for. You do not need to give a reason. We answer every request, and we tell you what we decided and why.

The 14-day window

You can ask for a refund within 14 calendar days of your purchase. Where the event you paid for has not been substantially used, we will normally offer a full refund voluntarily. This does not apply to Venue Edition, which has its own refund rules under Business arrangements below. Nothing in this section limits your rights under mandatory law.

This is our own commercial policy. It sits on top of your legal rights, never in place of them.

What counts as substantial use

We look at whether you actually got the service you paid for. No single item below decides a request on its own, and no guest count triggers an automatic outcome — we weigh them together and in your favour where it is a close call.

• •Importing or adding a large guest list to the paid event.
• •Sharing the QR code or the public guest link with your guests, or printing it for signage.
• •The event date having already passed.
• •Extensive use of the features the plan unlocked — check-in, the menu and floor-plan pages, custom branding, the gallery or the multilingual guest page.

Partial performance

Where the service has been partly performed and the law allows it, we may offer a proportionate refund instead of a full one — you keep what you used, and we return the rest. We explain the proportion we applied.

Always refunded in full

• •Verified duplicate charges for the same event, refunded in full.
• •A material technical failure we could not resolve, which prevented you from using what you paid for — refunded in full, or proportionately where part of the service did work for you.
• •A charge you did not authorise, once verified.

After the 14 days

Once the 14-day window has passed, a change of mind, a cancelled or postponed event, or simply not having used the service are normally not refundable. Write to us anyway if something went wrong — the paragraphs above still apply, and we would rather hear from you.

Your statutory rights

Nothing in this policy limits or replaces the rights you have under mandatory consumer law. If you are a consumer in the European Union, you also have a statutory right of withdrawal of 14 days, which applies independently of this policy and can be exercised even where this policy would not offer a refund. See our Withdrawal Rights page.

Business arrangements

Venue Edition is bought self-service as an annual subscription, charged upfront for the year. If you ask within 14 days of a payment (your first payment or a renewal) and, since that payment, no Venue event credit has been used and no additional event has been covered, we refund that year's subscription amount in full and end the subscription immediately. Otherwise the current year is not refunded: cancellation takes effect at the end of the paid year, and covered events stay covered until then. Each additional event beyond the events included in a subscription year is charged once, at the price shown before you confirm it plus applicable taxes, on your next annual invoice or on your final invoice if you cancel, and the event stays covered in later years without a new charge. You confirm each additional event before it is covered, so additional-event charges are not refunded once the event is covered, except as set out below. A refund of an annual payment under the 14-day rule covers that year's subscription amount; additional-event charges on the same invoice are for events already covered in the previous year and are not refunded. A prepaid additional event credit bought earlier as a one-time payment that is still unused can be refunded if you ask within 14 days of buying it; a used credit is not refunded. We always refund in full a verified duplicate charge, a charge you did not authorise, or a technical failure on our side that we could not resolve and that stopped you using what you paid for. Unused included credits expire at the end of the subscription year, or when a new subscription year starts if that is earlier, and are neither refunded nor carried over. Where a negotiated business arrangement has its own signed proposal or written agreement, that document governs it as well.

Nothing in this section limits or replaces the rights you have under mandatory consumer law where they apply to your purchase.

Contact

Refund requests and questions: support@findyourtable.app.